Frequently Asked Questions
Does Elephant Structures install all year?
Yes, our installers work throughout the year.
May I change my order?
It depends on the production stage of your order. Please email us at email@example.com or call our customer service department at 888-743-8083. We will make every effort to modify your order. Please note, additional costs may be required along with an additional non-refundable deposit and return fee, if applicable.
How do I update my customer information?
If you would like to remain connected with Elephant Structures and your information has changed, please sign up again on our site and provide us with your new information. Otherwise, if you have a previous e-newsletter, customers have the option of modifying their own information by clicking on the Change Contact Information link on the bottom of the email.
What do I need to do to my site to make it ready for the day of the install?
In order to provide you with the highest quality carport at the lowest installed price, please make sure that the location of the carport or metal barn is ready before the installers arrive. The surface should be flat and accessible with all building permits including, but not limited to, homeowners association approvals and county or city set-back restrictions. Flooring is not included in our prices.
If I want to install the metal structure myself, do you have metal carport kits?
Yes, we do have carport kits if you are a DIY (Do-It-Yourself) homeowner. Simply give Elephant Structures at Carport.com a call at 888-743-8083. Self-installation kits are typically five (5%) percent off the price shown on our BuildID™ system. Kits are not recommended on barn structures.
What are the standard sizes available for metal structures?
Sizes vary by structure. Feel free to check the “Start Building” page to see all the options available. Our Carport.com builder is limited to 30' wide and the barn builder is limited to 54' wide; however, we do have the capability of going up to 100' wide. If you have a special request that is not available on the Build a Carport page, please contact us at 888-743-8083.
What is the difference between 12 gauge - 2 ¼” galvanized steel legs and 14 gauge – 2 ½” galvanized steel legs?
While lower gauge steel is thicker, all of our gauge options can be certified. However, 12 gauge provides additional warranty protection and, if needed, higher ratings for snow and wind. 14 gauge is the standard galvanized frame option.
What anchoring options are available for my carport?
All pricing includes installation and anchoring: Rebar is used when installing a metal structure over gravel or dirt. Concrete lag bolts are used to install on cement. Concrete Screws are used when installing a carport over concrete pads or footers. Auger Anchors are sold as an option and may be required when installing a structure over gravel or dirt. If you have a three-sided building, you must select these anchors. You may purchase additional auger anchors, also commonly referred to as mobile home anchors. Anchors should be placed on each corner or every 5 feet to 25 feet depending on the location in the United States. Wind and Snow Loads play a key role in determining the number of auger anchors required.
What is the typical length of time to install a metal barn once an order is placed?
Most barns are delivered and installed within two to five weeks with the potential of up to 8 weeks depending on weather conditions. It would be extremely rare to take sixty (60) days.
What is the roof pitch of a metal structure?
3-12 roof pitch is standard. Call us to get a quote on a custom pitch or check out the estimated peak height chart.
What side height should I order for the center portion of the barn structure? When ordering, it is important to note that the height is defined as the lowest point near the sides of the carport. If you need a specific clearance for your RV, car, boat, or anything else you store under the carport, garage, or barn, please verify that requirement before ordering. As an example, if you order a 12' wide structure with 5' side wall leg heights, the center clearance will be 7'3" and the peak height will be 7'9”. Note, the peak height is not the clearance for a vehicle; it is simply the highest point of the structure. The clearance for your vehicle is typically the height of the side legs.
How many legs, per side, are installed on carports, garages, and barns?
Most carports and metal barns require 4 feet to 5 feet between frame legs. The actual distance is determined by a certified engineer and may not be specified by the customer. If you are installing multiple garage doors, there must be 2' between each and the corners. For example, if you want two (2) 8'x8' garage doors on the front of the carport, you will need to order a 22' wide carport to accommodate the doors. If you want two (2) 6'x6' garage doors on the front of the building, you will need to order an 18' wide carport.
How secure is my personal information?
Your personal information is very secure. Elephant Structures uses Starfield SSL to protect data as it is sent over the internet. We never store your credit card information. All credit card orders are passed to our merchant processor.
Can I lock in my price?
Yes, when you place your order and make your deposit, we will let you delay the delivery & installation of your order for up to six (6) months.
What is the Warranty?
Standard 14 gauge structures come with a 30 day workmanship warranty. Certified 12 gauge structures include the standard 30 day workmanship warranty and an additional 20 year warranty against rust through the frame.
How do I get a custom quote? I'm having difficulty building exactly what I need on the Carport Builder.
While our builder is a great tool to design a standard carport, barn, or metal garage, we understand that custom sizes are extremely important. Our buildings can expand to 100 feet wide and as long as your needs require. Click on Custom Building Quote to fill out a few details and we will provide you with a custom quote within hours. Please note, if you are using the builder and do not see a price, you have have missed entering a zip code. If you skip that step, we can't give you a price because we don't know what state you want the metal structure installed in.
Where can I get a promotion or coupon code?
After designing your custom Elephant Structures and clicking on the Add to Cart button, your price will automatically reflect any promotions or discounts available. There is no need to search other coupon websites. All Carport.com, ElephantBarns.com and Elephant Structures discounts and promotions are detailed on our deal page. We offer everyday low pricing on our structures.
How do I opt-out of email communication?
On the bottom of all promotional or newsletter emails from Elephant Structures, you may follow the instructions to unsubscribe or click on the Unsubscribe button, if available.
Can I cancel my order?
Yes, in most cases you may cancel your order within seven (7) days by emailing us at firstname.lastname@example.org or by calling our customer service department at 888-743-8083. Please note, because of the costs involved with processing and preparing your order, your deposit is non-refundable and will not be returned.
Elephant Structures is proud of our ability to offer customers the best quality metal barns, carports, and garages in the industry with affordable prices every day. Take a look at our details and see why so many metal structure buyers choose to purchase from us.
Elephant County barn is an ideal option for any use. Interior bracing may vary by state.
County Interior Ceiling
The County barn from Elephant is extremely strong with great finishing detail.
County Barn Detail
Check out the detail on Elephant's County barn. Remember, all barns may be fully-enclosed with garages, windows and walk-in doors.
The Ridgeline has significant trim detail to add to the appearance of your barn. Choose a trim color to match the roof and exterior or accent it.
Ridgeline Interior View
Check out the interior view of Elephant Barns Ridgeline structure. Bracing may differ between states.
The A-Frame (boxed-eave) roof is standard, and only available, on our Ridgeline barn.
Trim detail on the Valley barn with the standard vertical roof.
Every structure sold has very aesthetic trim in a variety of colors to match your structure.
Triple Wide Ceiling
Large center widths, 25 feet or more, have additional center bracing as shown.
Center bracing on a vertical roof. Vertical roof styles are available on Ridgeline and Valley barns.
Vertical Roof Trim Detail
Trim detail on a vertical roof. This is standard on Elephant's Valley barn and optional on the Ridgeline.
All enclosed barns have a white interior and may be insulated as needed. You may add garage doors, walk-in doors, and frameouts between barn sections.
Garage Door Detail
Add an electric garage door opener with remote to your barn. Electric garage doors are available in select regions. This is a $500 option.
Standard windows are 30" x 30" and includes a trim finish available in a number of colors. Windows are operational.
To submit a question that you don't see an answer for, simply click on the "Contact Us" button on the left side of the screen and complete the email request. Our representatives will address your question as quickly as possible. If you need immediate attention, please call us toll-free at 888-743-8083. We want to make your metal structures buying experience great! Thanks for considering Elephant Structures at ElephantBarns.com.